Summary:
On June 24th, 2026, from 15:57 GMT-6 to 16:40 GMT-6, an isolated service interruption occurred within the production environment. The incident was caused by a Win Engine outage, which directly impacted player payouts for the duration of the event.
Detection:
The issue was detected promptly through automated monitoring and immediate operational checks. Upon confirmation of the service failure, the incident response protocol was initiated.
Resolution:
The incident was immediately escalated to the Backend Department. The technical team identified the root cause as a software malfunction that caused the engine to freeze temporarily. Following the standard operating procedure (SOP) for Win Engine outages, the service was restarted and validated. All services were successfully restored to normal operation.
Current Status:
All services are fully operational. We have confirmed that the API engine has re-processed the pending transactions, and all winnings are being correctly credited to players' wallets.